ARM Transforms Its Security Services Business With Zanibal eBroker
“Zanibal’s portfolio management and reporting tools have provided us with the robust functionality required to take the quality of our trading, portfolio monitoring and client interaction to a new level of excellence.“
Asset and Resource Management Ltd.(ARM) is a leading Nigerian Investment Management institution with a vast and growing customer base and an excellent reputation for service delivery and innovation. Since its establishment in 1994, ARM has grown into one of the most respected financial service firms in Nigeria by offering clients an array of financial products and an excellent return on assets under management.
After the acquisition of Hamilton Hammer, ARM needed to transform the new business into a world-class retail brokerage organization. Upon extensive review and redesign of its business processes by KPMG, it became very obvious that the legacy (Symbols) brokerage and investment management system could not support its new operational strategy. The absence of a real-time STP capability for managing the increasing customer base meant that the old system could not support a scalable retail brokerage business model. To execute its strategy, ARM needed a very flexible and cost-effective solution that could be seamlessly customized to support its unique trading, portfolio & relationship management processes.
ARM selected an on-site implementation of Zanibal’s eBroker application. The solution comprised the deployment of a number of modules: crm, workflow, a self-service portal, corporate actions, accounting, trading & portfolio management. The solution was implemented in less than 6 months and integrated with Oracle financials to support real-time centralized P & L reporting for the various business units.
Users from the various investment centers and thousands of customers can better track and manage trade orders, cash and portfolio holdings over the web. Extensive validation and tolerance checking during the capture and processing of transactions has significantly improved productivity leading to the unparalleled turnaround time for transaction processing. The seamless integration of documents, email, SMS, complaints and contact history with portfolio data ensures that all the information needed by clients, front & back office staff is a click away, while dashboards help management track the execution of key processes and KPIs.