Support

Support Programs

For Zanibal solutions that are deployed onsite, please download and review our support policy.

For our hosted solutions, Zanibal offers three different support programs and because we host your application at our world-class data center, all maintenance, version upgrades, and data back-ups are included free of charge. To ensure that all our customers are successful we include the Silver support package free for 90 days with every purchase. For those customers who seek higher levels of support, we offer the Zanibal Gold and Platinum customer support options.

Zanibal Platinum
This package offers you unparalleled service and responsiveness. Customers who choose this package can always be assured of the fastest response times, as well as leading-edge tools and services.

  • Extended hours of support – 24 x 7
  • Access to a dedicated, toll-free phone line that is restricted to Zanibal Platinum Customer Support members
  • Free access to all online knowledge bases giving you over 1,000 self-service solutions, 24 hours a day, 7 days a week as well as all online training resources.
  • Free Web-based training classes with every major new release

Zanibal Gold
This premier package offers fast response times, priority queuing of calls, and support for an unlimited number of cases, whether by phone or e-mail.

  • Support team on hand to help you resolve technical, set-up or how-to questions
  • Access to Zanibal online knowledge bases, giving you over 1,000 self-service solutions, 24 hours a day, 7 days a week


Zanibal Silver

This introductory package offers free support for a limited number of cases, whether by phone or e-mail.

  • Support team on hand to help you resolve technical, set-up or how-to questions
  • Free access to Zanibal online knowledge base, giving you over 1,000 self-service solutions, 24 hours a day, 7 days a week

For more information on these support packages, including pricing, please have a Zanibal representative contact you.